Privacy Policy

Rapco Supply • rapcosupply.com

Effective Date: 3/1/2026|    Last Updated: 2/25/2026

This Privacy Policy explains how Rapco Supply (“we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit our website, contact us, purchase from us, or communicate with us, including by text message (SMS/MMS).

1. How to Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us:

• Company: Rapco Supply
• Website: rapcosupply.com
• Address: 1010 Dyer Blvd., Kissimmee, FL 34741
• Email: privacy@rapcosupply.com
• Phone: 407-933-0023

2. Information We Collect

A. Information you provide to us

• Contact details (name, email address, phone number, mailing address).
• Account and transaction information (billing/shipping details, order history, payment confirmation and other details related to purchases).
• Communications (messages and content you send to us via forms, email, chat, phone, or text).

B. Information collected automatically

• Device and usage information (IP address, browser type, pages viewed, timestamps, referring pages).
• Approximate location inferred from IP address.
• Cookies and similar technologies (see Section 7).

C. Information from third parties

• Service providers that help us operate our business (e.g., website hosting, analytics, payment processing, shipping, messaging).
• Partners you authorize to share information with us (e.g., when you ask us to coordinate service or delivery).

3. How We Use Information

• Provide, operate, and improve our website and services.
• Respond to inquiries, quotes, and customer support requests.
• Process orders, payments, returns, and deliveries.
• Send service-related communications (e.g., order updates, account notices).
• Send marketing communications where permitted by law and consistent with your preferences.
• Protect against fraud, misuse, and security incidents.
• Comply with legal, tax, accounting, and regulatory obligations.

4. Text Messaging (SMS/MMS) Privacy & Consent

If you opt in to receive text messages from us, the following applies:

A. What we collect for texting

• Your mobile phone number.
• Your opt-in/opt-out status and related timestamps.
• The content of messages you send to us and messages we send to you.
• Message delivery information (e.g., date/time and delivery status).

B. Opt-in and opt-out

• By providing your phone number and agreeing to receive texts, you consent to receive SMS/MMS messages from Rapco Supply. Message frequency varies.
• You can opt out at any time by replying STOP. After you opt out, you may receive a final confirmation text.
• For help, reply HELP or contact us using the information in Section 1.

C. No sharing of SMS opt-in data for third-party marketing

We do not sell or share SMS opt-in consent or mobile numbers collected for texting with third parties for their own marketing purposes.

D. Message and data rates

Message and data rates may apply depending on your wireless plan.

5. How We Share Information

We may share information in the following situations:

• Service providers: with vendors that perform services on our behalf (e.g., website hosting, analytics, payment processing, shipping, customer communications). These providers are authorized to use information only as necessary to provide services to us.
• Legal and safety: to comply with law, respond to lawful requests, protect rights and safety, and prevent fraud or abuse.
• Business transfers: in connection with a merger, acquisition, financing, reorganization, or sale of assets (subject to appropriate protections).

We do not sell personal information in the traditional sense.

6. Data Security and Retention

We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure.

We retain information as long as necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

7. Cookies and Similar Technologies

We may use cookies and similar technologies to keep our website working properly, remember preferences, understand how visitors use the site, and improve performance.

You can control cookies through your browser settings. If you disable cookies, some features may not function properly.

8. Your Privacy Choices

• Email marketing: you may unsubscribe using the link in a marketing email (if provided) or by contacting us.
• Text messages: reply STOP to opt out (see Section 4).
• Account information: you may request access, correction, or deletion of certain information by contacting us (subject to legal exceptions and verification).

9. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top reflects the most recent revision. Material changes will be posted on this page.